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Liliana D. — Mid-Level Real Estate Agent from Portugal

Liliana D.

Mid-Level Real Estate Agent

Portugal 2-3 years
Open to offersNew to Platform
Languages
SpanishPortugueseIngles
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About

Liliana M. is a dedicated and multilingual professional with over 5 years of experience in the customer service, telemarketing, and real estate sectors. Her career includes roles at companies such as ERA in Portugal and Galaxy Connect in the UK, where she excelled as a real estate agent and telecommunications analyst, respectively. In these positions, she demonstrated her adeptness at multichannel customer service, reflecting her strong communication skills in Spanish and Portuguese. With a keen eye for detail and a proactive approach, Liliana has proved successful in managing client relationships, account management, and leveraging CRM systems to enhance customer retention. Her proficiency extends to digital marketing and content creation, using tools like Canva and CapCut. She also possesses a solid grounding in Microsoft Office and remote work platforms such as Zoom and Slack, making her a versatile asset in any team environment. Currently seeking a remote position, Liliana aims to deliver high-quality service as a Spanish-speaking customer support operator.

Experience

  • Real Estate Agent

    ERA, Tomar/Ferreira do Zêzere · 2025 — Present
    Focused on acquiring residential properties and guiding clients through the buying and selling process. Organized and conducted property visits while managing sales processes with bank financing. Engaged in real estate marketing and digital promotion.

  • Telecommunications Analyst

    Galaxy Connect · 2024 — 2025
    Provided customer support and assistance to clients in Spain. Recorded orders and managed post-sale follow-ups while handling a high volume of calls, achieving significant sales conversion rates. Oversaw product orders and resolved inquiries and complaints effectively, utilizing CRM for customer retention.

  • Housekeeper

    Hotel The Mount · 2022 — 2024
    Performed cleaning duties, ensuring overall cleanliness of various environments. Arranged and sanitized guest rooms, offices, and corporate areas while using appropriate cleaning products and equipment. Collaborated with team members to provide excellent customer service.

  • Telephone Support Operator

    Clube Internacional do Livro · 2019 — 2020
    Conducted telemarketing campaigns aimed at clients in Portugal. Managed appointment scheduling and database updates while ensuring effective follow-up communication.

  • Real Estate Transaction Agent

    Remax Team, Portugal · 2018 — 2019
    Handled property listings and engaged with interested clients. Promoted properties through social media while coordinating visits and negotiations for sales.

  • Commercial Director

    Sky Group · 2015 — 2018
    Worked as a Real Estate Consultant, managing personnel and providing training. Facilitated workshops and published content on portals and social media. Led a sales and leasing team while implementing internal training sessions aimed at improving performance.

  • Administrator

    SOLSA S.R.L · 2001 — 2015
    Oversaw merchandise purchasing and inventory control. Managed supplier payments and relationships, entered purchases into the system, and handled billing and banking.

  • Jewelry and Watch Sales

    Tomis · 1992 — 1995
    Engaged in sales of jewelry and watches, managed purchases from suppliers, and provided customer assistance.

  • Travel Agent (Internship)

    Lismar · 1993 — 1994
    Handled the issuance of airline tickets and managed tourist packages while receiving calls.

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