Lina P.

Lina P. is a highly skilled AI Data Annotation Specialist with over three years of specialized experience in conversation data labeling, intent classification, and chatbot response optimization for leading e-commerce platforms like TikTok Shop and Shopee. At PT Transcosmos Indonesia, she meticulously processed and labeled multilingual conversation entries, categorizing intents to enhance AI chatbot models. Her expertise in identifying conversation patterns and rewriting chatbot responses has significantly boosted user satisfaction scores. Lina's work extends to quality assurance, where she validated AI outputs and flagged inconsistencies, ensuring top-tier model performance. She also played a crucial role in dispute arbitration and risk detection by standardizing processes that curbed policy violations. Her cross-functional collaboration skills ensured adherence to SLAs, making her an asset in managing complex stakeholder interactions. Lina's academic background in Japanese Language from Jenderal Soedirman University further complements her professional capabilities in CRM tools and multilingual data processing, enhancing her proficiency in AI-powered support workflows.