linaya P.

Created and oversaw the development of over 20 digital course modules utilizing HTML and CSS, enhancing accessibility and visual consistency within the Canvas LMS platform. Administered three learning management systems (Canvas, Cosmos, D2L), overseeing user enrollment and course settings for more than 500 active learners. Established standardized checklists to improve QA processes, leading to a 35% reduction in content errors before course launches. Employed ChatGPT and AI-assisted techniques to expedite instructional content creation, reducing the average development time by 20%. Managed and assessed student performance data in Excel with pivot tables, providing weekly progress reports for instructional leaders. Worked in tandem with instructional designers, SMEs, and faculty to coordinate timelines and deliverables across multiple course projects. Assisted with the transition of LMS from a legacy platform to D2L Brightspace by testing over 150 course pages for errors and inconsistencies. Contributed to the design of HTML interactive course components to boost learner engagement metrics by an estimated 18%. Maintained documentation of bug reports and issues in Excel, preserving an organized audit trail for the QA process. Addressed more than 40 weekly helpdesk inquiries from students and faculty pertaining to LMS navigation and content playback.