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Lindawn R. — Junior Customer Support Specialist from Philippines

Lindawn R.

Junior Customer Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Lindawn R., a dynamic professional, has a proven track record in both education and customer support sectors. At United Peace International School in Cagayan De Oro, she excelled as a Winter Camp Teacher by integrating mindfulness exercises, effectively managing classrooms, and boosting student engagement through well-orchestrated team-building activities. Transitioning to the remote role of Cold Caller for an unnamed company, she increased client interest with customized scripts and improved efficiency by adhering to daily call quotas. Her thorough follow-up activities significantly reduced lead response times. Later, as a Chat Support Representative, also in Cagayan De Oro, she enhanced customer satisfaction with precise and timely responses. Her comprehensive knowledge in product and service troubleshooting was pivotal in resolving technical issues, backed by meticulous documentation and research. Her career spans diverse roles, showcasing her ability to implement quick typing, streamlined management, and detailed record-keeping to achieve success.

Experience

  • Chat Support Representative

    Company · 2024 — 2025
    Improved customer satisfaction by delivering prompt and precise responses to inquiries via chat support. Maintained comprehensive records of chat interactions for quality assurance and conducted thorough research to ensure accurate information was provided to swiftly resolve customer concerns, including technical issues utilizing extensive knowledge of company products and services.
  • Cold Caller

    Company · 2020 — 2020
    Generated client interest through effective delivery of tailored cold call scripts and efficiently managed time to meet daily call quotas. Kept meticulous records of calls and outcomes to support accurate reporting and analysis, while also decreasing lead response times with timely follow-up activities to bolster client conversion rates.
  • Winter Camp Teacher

    United Peace International School · 2012 — 2012
    Oversaw children's safety during a range of camp activities and integrated mindfulness exercises into daily practices to enhance student focus and reduce stress levels. Fostered team-building experiences among students, promoting community spirit within the camp, while improving classroom management techniques to create a productive learning atmosphere.

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