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Experience
Safety Technician
L.W.L.W TRANSPORTE E SERVIÇOS · 2023 — 2024
Involved in the Internal Commission for Accident Prevention (CIPA) and implemented PCMSO and PPRA programs. Responsible for instructing staff, delivering presentations, and conducting training sessions to raise awareness about potential risks.
Customer Service Representative
ALMAVIVA EXPERIENCE S.A. · 2021 — 2023
Engaged in customer service within Call Center and E-commerce, addressing client inquiries and resolving issues with an emphasis on consumer satisfaction. Demonstrated clear and empathetic communication, along with problem-solving abilities across various channels including phone, chat, and email.
Intern in Occupational Safety
Escola técnica residência saúde · 2019 — 2020
Provided assistance to the Safety Technician in monitoring work locations and advising on the use of Personal Protective Equipment (PPE). Managed technical documentation and supported various activities related to the safety function.