Liza E.
Mid-Level Technical Support Advisor
Open to offersNew to PlatformAbout
Liza T. is an experienced Technical Support Advisor and customer service professional with a background in the BPO and call center industries, serving clients in telecommunications and product support. At Concentrix, she guided customers through step-by-step troubleshooting and resolved software and hardware issues, including installation and setup. Her roles at TTEC, AFNI, Acquire Asia Pacific, Sitel|Foundever, and Convergys involved supporting customers with billing, account management, and technical troubleshooting for wireless, internet, and TV services. She consistently managed tasks such as system navigation, payment processing, and leveraging CRM platforms. Liza’s foundation includes a Bachelor of Science in Nursing and a valid RN license, further supplemented by practical experience in hospital internships and a TEFL certification.
Experience
CUSTOMER SERVICE REPRESENTATIVE III
TTEC · 2025 — 2025Responded to customer inquiries regarding pricing, availability, and order status. Tracked leads and opportunities while resolving customer concerns and complaints.ADVISOR I, TECHNICAL SUPPORT
CONCENTRIX · 2023 — 2024Guided customers through step-by-step troubleshooting processes and diagnosed software or hardware issues. Assisted with installation, setup, and configuration tasks.CUSTOMER SERVICE REPRESENTATIVE
AFNI · 2022 — 2023Assisted customers with account inquiries, addressed billing questions, and facilitated service changes. Accurately updated customer account information and processed payments.TECHNICAL SUPPORT SPECIALIST - TIER I
Acquire Asia Pacific, Inc. · 2020 — 2022Followed company scripts and procedures to meet performance metrics, such as AHT, CSAT, and FCR. Maintained detailed records of customer interactions.CUSTOMER SERVICE REPRESENTATIVE
Sitel|Foundever · 2018 — 2019De-escalated frustrated customers effectively and provided product and service information. Offered retention solutions to prevent service cancellation.TECHNICAL SUPPORT ASSOCIATE I
Convergys · 2015 — 2018Diagnosed and resolved issues related to wireless, internet, and TV services. Conducted troubleshooting for TVs, routers, modems, and set-top boxes and performed remote diagnostics and system resets.
Skills & Expertise
Education
- Bachelor of Science in NursingUniversity of Eastern Philippines · — — 2013
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