Liza K.
Senior Digital Administration Specialist
Open to offersNew to PlatformAbout
Liza M. is a versatile professional with over six years’ experience across digital administration, customer service, and hospitality management. Currently serving as Technology & Administrative Assistant (Remote) at Christ Nation Church, she supports international leaders, manages major social media platforms—including TikTok, Facebook, and Instagram—and enhances the organization’s online presence through content creation, video editing, and Canva design. Her prior role as Restaurant Supervisor at Kisimani Eco Resort & Spa involved overseeing staff, preparing payroll, and optimizing workflow for improved profitability in the hospitality industry. As a Customer Care Executive at Safaricom Kenya Limited, Liza M. delivered high-volume support with outstanding response times. She holds a degree in Business Management (HR specialty), a diploma in Business Administration, and a certification in Food & Beverage Service & Sales, providing a strong foundation for her contributions to faith-based program leadership, youth mentorship, and community outreach.
Experience
Technology & Administrative Assistant
Christ Nation Church · 2023 — PresentDelivered administrative support from a remote setting to international leadership. Oversaw the management and growth of TikTok, Facebook, and Instagram platforms, implementing engagement strategies. Edited short-form videos and designed promotional materials using Canva. Organized meetings, documented schedules, and facilitated efficient workflow. Coordinated departmental leaders and allocated duties to enhance operational efficiency. Contributed to rebranding efforts and the enhancement of the organization's online presence.Restaurant Supervisor
Kisimani Eco Resort & Spa · 2022 — 2022Supervised service staff and oversaw daily operational schedules. Handled payroll processing while ensuring timely training of staff members. Maintained high levels of customer satisfaction and enhanced internal communication. Improved profitability by optimizing workflow and ensuring quality service.Customer Care Executive
Safaricom Kenya Limited · 2016 — 2019Managed a high volume of customer calls and emails efficiently. Achieved under one-minute response times while ensuring exceptional customer satisfaction. Recognized for excellence in teamwork and client communication.
Skills & Expertise
Education
- Degree in Business Management (HR Specialty)Institution not specified
- Diploma in Business AdministrationInstitution not specified
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