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Liza S. — Senior IT Support Specialist from Philippines

Liza S.

Senior IT Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Liza R. is a Regional Technology Specialist with over 15 years of experience in enterprise IT support, specifically within the insurance, IT services, healthcare, consulting, banking, and BPO industries across the Asia Pacific region. Her expertise includes Microsoft 365 administration, Multi-Factor Authentication (MFA), and PowerShell scripting, providing end-user services and managing complex global helpdesk operations. At Starr International Insurance, she oversees IT support, systems upgrades including Windows 11, data security via Varonis tools, and collaborates with global technology teams using Azure DevOps. In previous roles at Rhipe Philippines, Optum Global Solutions, McKinsey & Company, JP Morgan Chase Bank, and Dell, Liza R. delivered high-volume technical support, solved hardware and software issues, maintained SLA targets, and ensured compliance with IT and data protection standards. Her hands-on roles demonstrate proficiency in networking and global IT service coordination.

Experience

  • Regional Technology Specialist

    Starr International Insurance · 2022 — Present
    Provided IT support for end-users across the Asia Pacific region through phone and email. Assisted with the deployment, maintenance, and replacement of laptops, monitors, and peripherals. Collaborated with vendors for hardware and software installations and upgrades. Engaged in network monitoring while ensuring adherence to IT standards and policies. Worked alongside global technology teams to resolve production system issues. Facilitated operating system upgrades, including rollouts for Windows 11. Employed Varonis tools for data security monitoring and governance support. Used Azure DevOps for tracking incidents and service requests while collaborating with global teams.

  • Office 365 Ambassador

    Rhipe Philippines · 2019 — 2021
    Managed Microsoft 365 administration tasks including Exchange, SharePoint, and Azure Active Directory. Aided in data migration as well as DNS configuration and domain management. Implemented and troubleshot Multi-Factor Authentication (MFA). Applied PowerShell scripting for automating administrative processes. Addressed Outlook and Exchange-related concerns while accurately documenting all cases within ticketing systems.

  • Technical Support

    Optum Global Solutions · 2016 — 2019
    Delivered enterprise helpdesk support on a 24/7 basis in a high-volume environment. Addressed hardware, software, and corporate application issues effectively. Maintained SLA targets, focusing on first-call resolution and call quality standards while ensuring compliance with PHI and PII data protection regulations. Escalated high-priority incidents to the necessary support teams.

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