Lizza M.

Lizza M. T. is a seasoned Fraud & Disputes Specialist with over 15 years of experience in the financial services sector. Currently employed at JP Morgan Chase in Cebu, Philippines, she holds the role of Claims Inventory Management Fraud Specialist 3, where she leverages her expertise in fraud investigation, claims resolution, and risk mitigation. Her notable achievements include reducing turnaround time by 15% and earning the Elite Awardee in 2025. Before this, she served as a Claims Phone Specialist 1 at the same organization, focusing on customer claims management. Earlier in her career, she worked with Citibank's Convergys as a Unit Manager, enhancing team performance and cutting fraud losses, and previously as a Fraud Early Warning Specialist conducting risk assessments. Lizza holds a Bachelor of Science in Industrial Engineering from Cebu Institute of Technology. Her core skills include ACH/NACHA processing, process improvement, and data analysis. She is adept at leading training sessions and developing procedural materials.