Lj A.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
LJ A. is an experienced Customer Service Representative and Virtual Assistant with over four years in customer support, sales, and collections. With a background in the food service, lending, telecommunications, retail, and insurance industries, LJ has managed responsibilities such as handling inbound and outbound calls, email and chat support, and billing account management. At WNS Global Services, LJ supported customers with auto and property insurance queries, processed policy updates, and resolved billing and claims-related disputes. Previous roles include telesales for TELCO, debt collection at Mali Lending Corp., and service crew at McDonald’s. Skilled in CRM systems, Microsoft Office, and payment processing, LJ has also coordinated with third parties such as mortgage lenders and dealerships to ensure comprehensive customer support and account servicing.
Experience
Customer Service Representative
WNS Global Services. · 2024 — 2026Assisted customers with inquiries related to auto and property insurance, account updates, and basic claims support. Explained policy benefits and coverage details while managing updates such as address changes and vehicle modifications.Customer Service Representative
CONCENTRIX · 2023 — 2024Addressed customer complaints related to food quality, order inaccuracies, delivery delays, and driver issues, ensuring timely resolutions and customer satisfaction.Customer Service Representative and Debt Collector
Mali Lending Corp. · 2021 — 2022Provided quality assistance to customers through various channels including phone calls, emails, and internet chats. Managed loan accounts and outstanding balances through inbound and outbound calls, addressing billing inquiries and payment options.Telesales Agent
TELCO · 2022 — 2022Forecasted annual sales quotas and projected sales volumes for new and existing products. Conducted outbound calls to promote products and services, clearly presenting features, benefits, and pricing.Service Crew
Mc Donald’s · 2020 — 2021Assisted in food preparation prior to service, maintaining a focus on Service Values and Service Excellence while working long hours in a fast-paced environment.
Skills & Expertise
Education
- Bachelor of Science in PSYHOLOGYEulogio "Amang" Rodriguez Institute of Science and Technology
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