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Ljilja D. — Senior Operations and Organisational Leader from Bosnia & Herzegovina

Ljilja D.

Senior Operations and Organisational Leader

Bosnia & Herzegovina 6+ years
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Languages
English
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About

Ljilja D., a seasoned Senior Operations Leader, brings over two decades of expertise in leading people and multi-site operations across diverse environments, including humanitarian, development, education, and private sectors. Based in Bosnia and Herzegovina, she has played pivotal roles in organizational development and transformation. As the former Executive Director at MAK MOST, she built and led an independent organization, establishing robust operational systems and managing extensive international partnerships. Her leadership spans workforce planning and supplier management, with a record of directing multiple projects and initiatives. Currently, she is the Founder and Operations Lead at DIVA, overseeing comprehensive business operations and client relationships. Her consultancy work further highlights her proficiency in recruitment and workforce coordination across various sectors. Ljilja holds extensive training credentials from institutions like MDF Training & Consultancy, specializing in procurement, contracting, and multi-site delivery, and is proficient in multiple languages including English, Bosnian, Croatian, Serbian, and Russian.

Experience

  • Founder & Operations Lead

    DIVA · 2022 — Present
    Founded and manage a private-sector business, overseeing responsibilities related to business operations, client relationships, suppliers, service delivery, and commercial development. Initiate and guide end-to-end operations, ensuring quality and standards while coordinating multiple external contributors.

  • Independent Consultant — Recruitment & Operations Coordination

    Independent · 2016 — Present
    Provide recruitment and operational support to international employers across various sectors. Coordinate comprehensive recruitment processes, manage candidate pipelines and documentation, and facilitate workforce planning and deployment for multiple assignments.

  • Executive Director / Operations & Partnerships Lead

    MAK MOST · 2003 — 2016
    Developed and led an independent implementing organization, focusing on operational infrastructure, workforce, partnerships, and capacity. Directed operations and program delivery across multiple initiatives and locations, managing relationships with international donors and overseeing procurement and supplier performance.

  • Operations & Programme Coordination

    ACTION CONTRE LA FAIM (ACF) · 1997 — 2001
    Worked with an international humanitarian organization supporting the operational delivery of recovery and development programs. Coordinated implementation activities across municipal programs and supported logistics, procurement, and administrative systems.

Skills & Expertise

Procurement / PurchasingConsultingTalent AcquisitionHR Generalist

Education

  • Business Administration & Management — Human Resource Management
    Business Academy, Belgrade
  • Philology / Languages
    University of Sarajevo

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