Senior Customer Support & Process Analyst
Open to offersNew to PlatformLloyd A. C. is a seasoned professional with over 8 years of experience in customer support, process analysis, and digital community management, primarily operating in the Philippines. Skilled in both voice and chat customer interactions, he has demonstrated his ability to enhance customer experiences and optimize workflows. His tenure as a Community Engagement Specialist at Dreamy Management involved promoting premium content and boosting engagement for OnlyFans subscribers, successfully generating substantial sales. At Passion Rich Studios, Lloyd managed a portfolio of models and executed content strategies that improved financial outcomes and upheld platform compliance. His role in customer support with 24/7.AI Philippines focused on troubleshooting, complaint resolution, and managing fraud claims. As a Process Analyst with both Emapta Philippines Inc. and iOPEX Technologies, he excelled in streamlining workflows, identifying process bottlenecks, and improving operational efficiencies through data-driven analysis. Lloyd holds a Bachelor of Arts in Political Science from the University of Makati and is proficient in Google Workspace and Microsoft Office, demonstrating a reliable capacity for cross-functional collaboration and professional communication.
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