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Lloyd A. — Senior Customer Support & Process Analyst from Philippines

Lloyd A.

Senior Customer Support & Process Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Lloyd A. C. is a seasoned professional with over 8 years of experience in customer support, process analysis, and digital community management, primarily operating in the Philippines. Skilled in both voice and chat customer interactions, he has demonstrated his ability to enhance customer experiences and optimize workflows. His tenure as a Community Engagement Specialist at Dreamy Management involved promoting premium content and boosting engagement for OnlyFans subscribers, successfully generating substantial sales. At Passion Rich Studios, Lloyd managed a portfolio of models and executed content strategies that improved financial outcomes and upheld platform compliance. His role in customer support with 24/7.AI Philippines focused on troubleshooting, complaint resolution, and managing fraud claims. As a Process Analyst with both Emapta Philippines Inc. and iOPEX Technologies, he excelled in streamlining workflows, identifying process bottlenecks, and improving operational efficiencies through data-driven analysis. Lloyd holds a Bachelor of Arts in Political Science from the University of Makati and is proficient in Google Workspace and Microsoft Office, demonstrating a reliable capacity for cross-functional collaboration and professional communication.

Experience

  • Elite OnlyFans Chatter / Community Engagement Specialist

    Dreamy Management & Chatting · 2025 — 2026
    Engaged with the audience through relationship building and sales communication with subscribers, promoted premium content, and maintained high standards while managing numerous interactions.
  • OnlyFans Manager / Digital Content Specialist / Content Reviewer

    Passion Rich Studios (German-based Agency) · 2024 — 2025
    Oversaw a portfolio of models and coordinated chatters, developed content strategies, managed social media accounts like Instagram and Twitter to enhance brand visibility, and reviewed content for compliance.
  • CSR Voice / Chat Support

    24/7.AI Philippines · 2022 — 2025
    Delivered support through voice and chat for order placements and technical issues while escalating more complex cases as needed, acting as a virtual assistant for customer inquiries and problem-solving.
  • Process Analyst

    Emapta Philippines Inc. · 2020 — 2021
    Conducted analysis of job postings, classified roles, established salary ranges, and identified performance tracking data while streamlining workflows for enhanced efficiency.
  • Process Analyst

    iOPEX Technologies · 2017 — 2020
    Analyzed existing processes to uncover bottlenecks, recommended improvements for efficiency, and documented processes to support continuous enhancement.

Skills & Expertise

Education

  • Bachelor of Arts in Political Science
    University of Makati (College of Governance and Public Policy) · 2016 — 2020
  • Computer Hardware Servicing
    Treston International College, Bonifacio Global City, Taguig · 2010 — 2012

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