LLOYD M.
Junior Customer Experience Advisor
Actively lookingNew to PlatformLanguages
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About
Customer Experience Advisor with 2 years of BPO industry experience specializing in outbound calling, appointment setting, and customer account management. Ranked Top 2 Advisor (Jan 2026) and Top 5 Advisor (Feb 2026) for consistently achieving KPIs. Skilled in CRM systems, technical troubleshooting, and empathetic communication, ensuring smooth lead handoffs and high‑quality customer interactions. Proven ability to convert cold leads into qualified opportunities while maintaining a 95%+ satisfaction rate.
Experience
Customer Experience Advisor
VXI Global Holdings - Comcast · 2024 — 2026Provided support to customers with account creation, service transfers, and management of both residential and bulk accounts. Explained billing issues, resolved discrepancies, and processed service adjustment credits while fostering transparency in billing. Assisted customers in reducing their bills through alternative service options and achieved sales KPIs consistently. Handled escalated issues by submitting requests to the back-office team. Guided customers through technical troubleshooting, sent service signals, and scheduled technician appointments for efficient issue resolution.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementUniversity Of Mindanao · 2022 — 2023
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