Lloyd A.
Senior Business Operations Manager
Open to offersNew to PlatformAbout
Lloyd M. is a seasoned professional with extensive experience in the customer service and operations management sectors. From 2013 to 2014, he worked as a Sales Representative for a TV service provider, where he engaged customers and consistently met sales targets. At SPI Global, from 2013 to 2015, he provided customer service, addressing inquiries and resolving client issues. As a Product Trainer at the same company, he conducted training sessions to boost team performance. Progressing to Team Leader at VXI Global, he led a telco account, coaching team members and handling escalations. At Sutherland, he served as a Senior Team Leader and later as an Operations Manager, where he implemented strategies to improve team productivity and optimize operations. Most recently, from 2021 to 2025, he was the Business Operations Manager at Loudhouse, where he drove growth by managing resources, optimizing workflows, and developing SOPs. He also held roles such as HR Admin at Go2 and Headbacker at Cyberbacker, managing HR tasks and virtual support, respectively.
Experience
Business Operations Manager
Loudhouse · 2021 — 2025Oversaw resource management and operational efficiency to drive growth and developed strategies to optimize workflow. Provided assistance to team leaders and agents through weekly coaching and sales forecasts, evaluated all partners, ensured functionality of tools, created efficiency strategies, developed standard operating procedures, met with clients for future partnerships, designed incentive plans for the company, planned company events, and managed company and CEO emails along with budget forecasting.HR Admin
Go2 · 2021 — 2022Managed HR administrative tasks while providing efficient support.Head Backer
Cyberbacker (WFH) · 2019 — 2021Ensured timely delivery of services, maintained client relationships, and provided virtual support across a variety of administrative and operational tasks.Operations Manager
Sutherland · 2018 — 2019Managed daily operations for a high-performing team, ensuring resource allocation and process optimization.Senior Team Leader
Sutherland · 2016 — 2018Implemented strategies for continuous improvement, monitored team performance, and delivered regular coaching and feedback to optimize productivity.Team Leader
VXI Global · 2015 — 2016Led a team for a telecommunications account, coaching and mentoring team members while handling escalations.Product Trainer
SPI Global · 2014 — 2015Conducted ongoing training sessions, assessments, and provided continuous coaching to enhance team performance.Sales Representative
TV Service Provider · 2013 — 2014Engaged with customers to promote and sell TV services, consistently meeting or exceeding sales targets.
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