Lokesh P.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Lokesh P is a seasoned customer service specialist renowned for his adeptness in providing technical support and resolving complex client inquiries. With a degree in Civil Engineering from Government College of Engineering, Salem, affiliated with Anna University of Technology, he has carved a niche in the realms of customer interaction and technical troubleshooting. At Walmart Global Tech, Lokesh excels as a Senior Resolution Coordinator, mastering the art of managing chargeback cases across prominent financial networks and achieving a stellar 98%+ accuracy in financial dispute resolution. His tenure at Thermo Fisher Scientific as a Customer Service Representative II saw him increase engagement scores and significantly reduce resolution times and ticket backlogs. Lokesh's profound expertise in utilizing CRM Software and platforms like Salesforce is evident as he skillfully managed system diagnostics and network troubleshooting at LTIMindtree. His technical proficiency encompasses a range of programming languages, including Python and Java, further establishing his capability to maintain and develop comprehensive support documentation.
Experience
Senior Resolution Coordinator
Walmart Global Tech · 2026 — PresentManaged complex chargeback cases across Visa, Mastercard, and Amex networks by reviewing transaction details and fraud trends. Prepared evidence packages to support Walmart’s position in disputes. Employed advanced data analysis and Microsoft Office tools (Excel, Word) to handle queries efficiently. Ensured compliance with SLAs, achieving high accuracy in financial dispute resolutions. Maintained professional communication with customers, banks, and internal teams, contributing to transparency and trust. Adapted to 24/7 operations, performing effectively under pressure.Customer Service Representative II
Thermo Fisher Scientific · 2025 — PresentProvided multi-channel support including email, chat, and phone to a large customer base, achieving high satisfaction rates. Managed technical inquiries across global time zones, enhancing engagement scores. Streamlined workflows to reduce resolution time and backlog. Worked with product teams to address recurring issues, resulting in a decrease in technical complaints. Developed a knowledge base and support scripts to improve response efficiency and minimize repeat queries. Trained new employees to enhance onboarding and resolution rates.Consultant - System Management & Package Implementation
LTIMindtree · 2024 — 2025Delivered customer support by resolving technical challenges and managing subscription queries across channels. Applied systematic troubleshooting frameworks to achieve high issue resolution rates within SLAs. Collaborated with teams to meet customer needs while advocating for product improvements. Configured systems remotely, minimizing recurring technical issues through proactive maintenance. Utilized programming skills in C, C++, Java, and Python for system log analysis and debugging. Maintained documentation to contribute to knowledge base and improve workflow.Representative, Operations
Concentrix pvt Limited · 2022 — 2024Managed inbound and outbound calls, focusing on customer relationships to ensure satisfaction. Performed technical troubleshooting on software and hardware issues using remote diagnostic tools. Addressed complaints with customized solutions to create positive experiences. Responded to critical incidents for enterprise clients, coordinating with engineering teams to ensure service restoration. Provided guidance on service options aligned with customer accounts and employed listening techniques to identify needs. Ensured high positive feedback through diligent follow-up and monitoring.
Skills & Expertise
Education
- Bachelor of Engineering in CivilGovernment College of Engineering, Salem - Anna University of Technology
- Higher Secondary CertificateVinayaga Higher Secondary School, Vaiyappamalai - State Board
- Secondary School Leaving CertificateGovernment Higher Secondary School, Elachipalayam - State Board
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