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Lolirey J. — Junior Customer Support Specialist from Philippines

Lolirey J.

Junior Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Lolirey D. is an accomplished Customer Service Representative with a robust background in the customer service industry, having worked with esteemed companies like Ibex Global Solutions Inc. and TaskUs. He began his career as chat support for a ride-sharing campaign, skillfully managing multiple chats and coordinating food orders and ride bookings. He then transitioned to phone support, where he enhanced his communication skills and developed a keen ability to resolve complex issues. Working in a financial account role, Lolirey tirelessly assists customers with transactions, account restrictions, and investment inquiries, always striving to simplify financial concepts for his clients. His tenure in technical support for a graphic design account honed his technical problem-solving abilities through email communications and provided opportunities to enhance his video and photo editing skills. Lolirey is committed to leveraging his expertise in customer service to provide exceptional service across various industries.

Experience

  • Customer Service Representative

    Ibex Global Solutions Inc. · 2025 — 2026
    Assisted customers with transactions and account issues in a financial account role while educating them on investment risks. Focused on active listening and simplifying complex financial concepts for improved customer understanding.
  • Technical Support Representative

    Ibex Global Solutions Inc. · 2024 — 2025
    Enhanced technical problem-solving skills while providing support for a Graphic Design account through email communication. Utilized video and photo editing applications to assist customers effectively.
  • Customer Service Representative

    TaskUs · 2023 — 2024
    Initially provided chat support for a ride-sharing campaign, assisting with food orders and ride bookings. Transitioned to phone support, which involved managing multiple interactions and improving communication and problem-solving abilities.

Skills & Expertise

Education

  • BS Accountancy
    Bohol Institute of Technology International College · — — 2022

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