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Lord D. — Senior Operations and Project Manager from Philippines

Lord D.

Senior Operations and Project Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Lord D. is a seasoned Operations and Project Manager with close to a decade of experience in the dynamic fields of project coordination and client operations, particularly within the real estate sector. He has adeptly managed cross-functional teams, adeptly maintained project trackers, strategically resolved bottlenecks, and delivered structured progress reports to executive stakeholders. His expertise spans working in remote and digital environments, with significant proficiency in CRM systems, particularly GoHighLevel, Kajabi, and Salesforce. His competence includes comprehensive skills in performance monitoring, KPI reporting, and driving organizational momentum across multiple initiatives. As a fluent English speaker certified at C2 level, Lord D. excels in effective communication, SOP development, and process optimization, making substantial contributions to the operations and performance management landscape.

Experience

  • Operations and Project Manager

    M1 Real Capital Inc. · 2026 — 2026
    Maintained and managed the Master Project Tracker for visibility on all active initiatives, providing project status updates to leadership. Monitored multiple concurrent projects, identifying bottlenecks and defining next actions. Coordinated project workflows for a real estate operations team and escalated critical decisions with structured briefings. Produced weekly reports and led project review meetings to enhance strategic clarity. Communicated updates and blockers through Slack to ensure alignment within the team.

  • Operations Manager

    Coach Pipes (G3 Nation) · 2025 — 2026
    Led client onboarding and offboarding processes for a real estate business, managing CRM systems including GoHighLevel and Kajabi. Directed operations and project workflows using Asana, overseeing task assignments and deadlines while managing Social Media Managers and Administrative Assistants. Handled executive communications, scheduling, and created branded materials with Canva.

  • Virtual Assistant, Team Leader

    Worldwide Recruiting · 2024 — 2025
    Supervised a team of Virtual Assistants to ensure efficient administrative and client support. Monitored performance metrics, addressed agent concerns, and implemented improvements for enhanced productivity and service quality. Collaborated with clients to streamline processes and support ongoing operations.

  • Associate Project Manager

    Appen · 2022 — 2024
    Managed schedules and onboarding for a global project workforce supporting a large-scale social media platform. Coordinated meetings and maintained executive calendars, utilizing project management tools to track deliverables. Prepared operational reports while fostering collaboration with stakeholders.

  • Team Manager

    SYKES Philippines · 2021 — 2022
    Supervised customer service and technical support teams, focusing on improving KPIs and productivity. Conducted interviews, analyzed performance data, and presented reports to clients and executives. Managed account operations during absences of the Account Manager.

  • Subject Matter Expert

    SYKES Philippines · 2021 — 2021
    Provided performance coaching to enhance efficiency, managing escalations at the supervisor level and supporting the implementation of corrective action plans.

  • Quality Assurance Specialist

    SYKES Philippines · 2020 — 2021
    Generated KPI-based performance reports and collaborated with managers on action plans to address performance gaps. Assisted in building client-facing business review dashboards.

  • Technical Support Specialist

    SYKES Philippines · 2019 — 2019
    Delivered multichannel technical support for a global audio brand, maintaining high customer satisfaction scores through inbound and outbound calls, emails, and chat.

  • Team Leader

    Vigorous Telemarketing · 2017 — 2019
    Managed team schedules for 24/7 live chat and email support for a European gaming platform, presenting weekly performance reports to clients without attrition.

  • Lead Generation Specialist & Data Entry

    Vigorous Telemarketing · 2016 — 2017
    Conducted high-volume outbound sales calls for a US-based car insurance company while maintaining accurate CRM databases.

  • Customer Service Representative

    iQor Philippines · 2016 — 2016
    Handled inbound and outbound calls as well as email support, met daily KPI targets, and documented customer interactions in CRM systems for a major US retail distribution account.