LORD J.
Mid-Level Customer Support and Sales Specialist
Open to offersNew to PlatformAbout
Lord J. is an experienced Customer Service Representative and Telemarketer with a background in e-commerce, technical support, and sales for companies such as Concentrix, VXI Global Holdings, and NewSmile. Since 2019, Lord J. has managed diverse customer interactions, including supporting customers through the online purchasing process, handling order tracking, returns, product inquiries, and providing technical support for TV services. Currently at Team Hired, Lord J. makes outbound calls to warm and cold leads, consistently meeting transfer quotas and maintaining detailed call logs using CRM software like Pipedrive, Salesmate, and Ricochet360. Proficient with platforms including Shopify, Gorgias, Google Workspace, and Slack, Lord J. is adept at resolving customer issues through multiple channels—phone, email, and chat—while leveraging these tools to enhance workflow and service delivery.
Experience
Customer Service Representative
NewSmile · 2023 — 2024Oversaw inbound customer interactions, resolving queries and providing support via email and phone.Telemarketer
Team Hired · 2024 — PresentConduct outbound calls to both warm and cold leads, achieving transfer quotas, while maintaining detailed logs and customer notes through CRM software.Customer Service Representative
VXI Global Holdings · 2021 — 2023Delivered technical support for customer inquiries related to TV service and conducted troubleshooting.Customer Service Representative
Concentrix · 2019 — 2021Assisted customers with the online purchasing journey, handling order tracking, processing returns, and addressing product inquiries.
Skills & Expertise
Education
- Bachelor of Arts in PhilosophySt. Vincent de Paul College Seminary
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