Loren V.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Loren D. is an accomplished Administrative Assistant with specialized experience in customer service and call center environments. Currently pursuing a degree in Business Administration at Universidad Nacional de Colombia, Loren excels in customer service management, demonstrating skills such as effective communication and active problem-solving. Her experience includes significant roles at Konecta and AIESEC in Manizales, Colombia, where she managed call center operations, handled customer inquiries, and ensured high service quality. Loren has a track record in team leadership, implementing service strategies, and monitoring performance metrics to enhance customer satisfaction and retention.
Experience
Vice President of Sales
AIESEC in Manizales, Colombia · 2025 — 2026Oversaw customer service processes to ensure timely and high-quality assistance. Developed strategies for customer satisfaction, loyalty, and retention.Vice President of Finance
AIESEC in Manizales, Colombia · 2024 — 2025Prepared and analyzed monthly financial reports. Coordinated internal audits and provided leadership support in strategic decision-making.Customer Service / Call Center
KONECTA · 2024 — 2025Handled phone and digital communications with clients, delivering clear and timely information. Managed requests, complaints, and claims, ensuring effective solutions and proper follow-up.
Skills & Expertise
Education
- Bachelor of Business AdministrationUniversidad Nacional de Colombia · 2020 — Present
- Commercial High School DiplomaInstitución Educativa Litoral Pacífico · 2019 — 2019
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