Lorena D.

Lorena D. is an experienced Virtual Assistant and former Citizens Disability team member, recognized for her strong background in customer service, administrative support, and quality assurance. She is adept at managing multiple campaigns and emphasizes the importance of confidentiality in handling client information. Her technical proficiency with Salesforce CRM facilitates effective case and record management, particularly during high-volume call operations. Lorena's ability to balance personal and team tasks efficiently has been proven by her successful training and quality monitoring of teammates. She thrives in delivering exceptional client support and fostering long-term relationships, evident in her selection as an SME, Trainer, and QA due to her consistent top performance and leadership skills. Furthermore, Lorena's expertise extends to generating sales leads and converting prospects into customers, managing both inbound and outbound calls, while maintaining strict compliance with call scripts and daily performance targets. Her technical skills also include Microsoft Office Suite and Google Workspace, which enhance her multitasking and data entry capabilities.