Lorenz E.
Junior IT Technical Support Specialist
Open to offersNew to PlatformAbout
Lorenz E. J. is a detail-oriented professional in the field of Information Technology with substantial hands-on experience in technical support and troubleshooting. He previously served as an IT Technical Support intern at the Local Government Unit in Samal, where he efficiently resolved issues related to hardware, software, and connectivity for approximately 50 devices, ensuring minimal downtime and exceptional customer service. Lorenz also contributed to maintaining up-to-date IT operations through networking tasks, software installations, and system updates. He played a key role as an Assistant Project Manager on projects such as Togetha and University Violation Tracker, where he aided in task tracking, communication between development teams, and conducting quality checks, thus ensuring project requirements were met. Lorenz holds a Bachelor of Information Technology from the University Of The Immaculate Conception and has demonstrated proficiency in computer troubleshooting, networking, and IP configuration, alongside strong skills in file management, communication, and adaptability.
Experience
IT Technical Support (OJT)
Local Government Unit (LGU) – Samal · 2026 — PresentDelivered technical support and troubleshooting for around 50 computers and office devices, effectively resolving hardware, software, and connectivity issues to reduce downtime. Contributed to networking tasks, software installations, system updates, and configurations to sustain reliable IT operations. Organized digital documentation and conducted minor hardware repairs, which enhanced operational efficiency and ensured optimal performance of equipment.Assistant Project Manager
Togetha · 2025 — PresentSupported the project manager by tracking tasks, timelines, and deliverables while facilitating communication among frontend, backend, and AI development teams to promote smooth project execution. Executed quality checks on project outputs to verify that all requirements and standards were fulfilled.Assistant Project Manager
University Violation Tracker · 2025 — PresentContributed to defining project scope, milestones, and team roles while coordinating frontend and backend development to ensure effective collaboration and timely progress. Participated in evaluating system usability for students, teachers, and parents, aimed at enhancing user experience and satisfaction.
Skills & Expertise
Education
- Bachelor of Information Technology (Diploma)University Of The Immaculate Conception · 2022 — 2026
- Senior High School (STEM Strand)Holy Cross of Babak · 2021 — 2022
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