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Loreto T. — Mid-Level Account Management and Client Success Specialist from Philippines

Loreto T.

Mid-Level Account Management and Client Success Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Loreto T. is an experienced Account Manager and Client Success Manager in the creative industry, with over four years at Rockstar Web Design Services. Specializing in managing international client accounts, Loreto has overseen the successful delivery of creative projects such as graphics, marketing collaterals, websites, and sales funnels. As Head of Production, Loreto directed cross-functional teams and led sub-departments in Account Management, Project Management, and Client Success, focusing on optimizing service delivery and aligning project execution with client business goals. Proficient in tools like Google Workspace, Canva, Adobe Photoshop, and major project management platforms, Loreto has consistently driven client satisfaction, retention, and revenue growth for global clients, ensuring high-quality and timely results.

Experience

  • Account Manager/Project Manager

    Rockstar Web Design Services · 2021 — 2026
    Managed various international client accounts, ensuring the effective delivery of projects related to graphics, marketing collaterals, websites, and sales funnels. Acted as the primary liaison for clients, aligning their business goals with project execution to foster long-term success. Oversaw project timelines, deliverables, and resource allocations while leading cross-functional teams to enhance service delivery for global clients.
  • Client Success Manager

    Rockstar Web Design Services · 2021 — 2026
    Drove client satisfaction and retention through proactive management of accounts and client success practices. Managed sub-departments including Account Management, Project Management, and Client Success, ensuring high-quality service delivery for international clientele.
  • Head of Production

    Rockstar Web Design Services · 2021 — 2026
    Led the Production Department, supervising client service operations to guarantee successful end-to-end service delivery from project initiation to post-launch. Implemented and improved standard operating procedures to enhance the quality of services provided to clients.

Skills & Expertise

Education

  • Bachelor of Arts in Mass Communication
    University of Perpetual Help System - Isabela Campus · 2013 — 2017

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