Lorie M.
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Lorie May A. is an experienced Customer Service Representative with a background in telecommunications and healthcare support, having worked for companies such as Convergys Davao, Teleperformance Davao, and VXI Global Holdings. She assisted customers with billing, account, and service inquiries, provided technical troubleshooting and product knowledge, and specialized as a Healthcare Support Specialist by coordinating claims and explaining HMO benefits. In her most recent role as a Retention Subscription Specialist, she managed customer accounts, resolved billing issues, and built long-term satisfaction through clear communication. Lorie is computer literate (Word, Excel, PowerPoint) and demonstrates customer engagement and workplace efficiency in fast-paced service environments.
Experience
Customer Service Representative (CSR)
VXI Global Holdings – SM Davao Site · 2023 — 2026Functioned as a Retention Subscription Specialist — managed customer accounts, resolved billing issues and problems, adjusted plans, and articulated service benefits clearly to foster loyalty and long-term satisfaction.Customer Service Representative (CSR)
TELEPERFORMANCE DAVAO · 2017 — 2019Served as a Healthcare Support Specialist — addressed inquiries from patients and providers, coordinated claims processing, troubleshot access to healthcare resources, and communicated information about HMO benefits to ensure compassionate care delivery.Customer Service Representative (CSR)
CONVERGYS DAVAO · 2016 — 2017Assisted customers with inquiries related to billing, accounts, and service while providing technical troubleshooting, clear guidance, and product knowledge to facilitate a smooth and satisfactory experience.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishUniversity of Southern Mindanao · 2012 — 2016
- High SchoolAntipas National High School- Malire Annex · 2007 — 2011
- ElementaryMalire Elementary School · 2001 — 2007
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