Loryam B.

Loryam B. is a Back-Office & Billing Specialist with over two years of experience in financial escalations, payment processing, and account management, primarily for global retail brands such as Abercrombie & Fitch. In her role at Alorica, she excelled in managing high-level escalations and resolving sensitive billing issues, demonstrating a proven track record of high-accuracy data handling in non-voice environments. She was promoted to the specialized team for Email Escalations, where she processed international payments, secured account integrity, and resolved complex discrepancies. Her expertise includes payment reconciliation using platforms like PayPal, Venmo, and Visa, and detailed billing and dispute resolution for global orders. Loryam exhibits advanced proficiency in technical tools such as Kustomer, Gladly, and MS Excel. Her educational background includes a Bachelor of Secondary Education, majoring in English, from St. Mary’s College of Bansalan Inc.