Louella M.

Louella M. is an experienced Customer Service Representative with several years dedicated to customer support roles across diverse industries including telecommunications, healthcare, crypto finance, e-commerce, and business process outsourcing in the Philippines. She has managed customer needs via voice, email, and chat communication channels for companies such as Concentrix, Access Healthcare Services, HelloConnect Inc., QUOINE PTE. LTD., Synchrony Global Service, and Shore Solutions Inc., handling accounts like Net-A-Porter, Endeavor Health, Liquid by Quoine, HelloFresh, Comcast, and Vonage. Her responsibilities have ranged from patient access and lead generation to inbound and outbound sales, consistently demonstrating strong telephone inquiries handling and multitasking skills within fast-paced contact centers and remote work environments.