Louie M.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Louie R. M. is a versatile IT professional with a comprehensive background in IT support, programming, and network administration. Most recently, he served as IT Technical Support at NWTF Integrated Systems Inc., where he resolved 95% of technical support tickets within SLA, significantly enhancing staff productivity across eight branches. With proficiency in programming languages such as VB .net, C#, and Python, as well as web development using HTML, CSS, and JavaScript, Louie adeptly supports organizational needs. His expertise extends to configuring VPNs and managing secure network communications to bolster data protection. Earlier, Louie engaged in financial advisory at Pru Life UK, guiding clients in investment strategies. He also taught computer science as a college instructor at Ema Emits College Philippines, developing curriculum and mentoring students in programming. Louie's academic foundation includes a Bachelor of Science in Business Administration and a Bachelor of Science in Computer Science, supporting his strong interest in artificial intelligence and automation.
Experience
IT Technical Support
NWTF Integrated Systems Inc. · 2023 — 2025Resolved technical support tickets within SLA, aiding in the productivity of the staff and supported multiple branches with over 80 personnel. Configured VPNs and managed secure network communications to enhance data protection while providing proactive IT support to different business units.Financial Advisor (Part-time)
Pru Life UK · 2019 — 2021Guided clients in areas of investment planning, insurance, and retirement strategies. Conducted financial literacy sessions to enhance client decision-making confidence.Assistant Registrar
Ema Emits College Philippines · 2015 — 2018Streamlined processes for enrollment and graduation while maintaining accurate student records and ensuring compliance with academic policies. Facilitated clear communication regarding academic procedures to both faculty and students and managed confidential information in line with institutional standards.College Instructor
Ema Emits College Philippines · 2010 — 2015Instructed students in computer science and IT subjects to prepare them for future academic and professional endeavors. Mentored students in programming projects and developed curriculum to enhance engagement.
Skills & Expertise
Education
- Bachelor of Science in Business Administration – Financial ManagementEma Emits College Philippines Inc. · 2012 — 2015
- Bachelor of Science in Computer ScienceEastern Mindoro Institute of Technology and Sciences · 2006 — 2010