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Louie D. — Mid-Level Learning and Development Team Lead from Philippines

Louie D.

Mid-Level Learning and Development Team Lead

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Louie D. is a seasoned Team Leader specializing in Learning and Development (L&D) and Revenue Cycle Management. With a robust history in high-volume operations, he excels in delivering comprehensive end-to-end training and designing effective curricula that align with business objectives and compliance standards. His tenure at Cognizant as an L&D Team Lead highlights his ability to direct strategic training programs and manage teams to achieve targeted learning outcomes. At Concentrix Naga, Louie served as both a Product Ready Trainer and Communication Enhancement Trainer, where he was instrumental in enhancing associate performance. Notably, he was acknowledged with the Q4 Rockstar Award and CSAT Star Award for his excellence in service. His prior experience as a Program Radio Broadcaster at Sky Radio 93.1 and a Teaching Intern at DepEd Ligao City contributed to his strong foundation in instructional design and professional communication. Louie holds a Bachelor of Secondary Education, majoring in English, from Infotech Development Colleges Inc., demonstrating a solid academic background that complements his professional accomplishments.

Experience

  • Team Lead

    Cognizant · 2025 — Present
    Directed strategic training program delivery within fast-paced operational settings while managing a team of associates to align learning outcomes with organizational targets and compliance standards. Initiated process improvement efforts through focused, data-driven learning interventions.

  • Product Ready Trainer / Communication Enhancement Trainer

    Concentrix Naga · 2022 — 2025
    Conducted specialized Communication Enhancement Training aimed at boosting associate performance and service quality. Oversaw the complete 'Product Ready' cycle, ensuring new hires achieved necessary proficiency benchmarks before production.

  • Teaching Intern

    DepEd Ligao City · 2022 — 2022
    Utilized instructional design principles in secondary education, receiving the Outstanding Pre-Service Teacher recognition.

  • Program Radio Broadcaster

    Sky Radio 93.1 · 2019 — 2020
    Created engaging content and scripts for live broadcasts, enhancing professional communication and public speaking abilities.

Skills & Expertise

Training and EducationCustomer ServiceProduct DesignTalent AcquisitionCustomer Service Representative

Education

  • Bachelor of Secondary Education, Major in English
    Infotech Development Colleges Inc.