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Louiji P. — Mid-Level Virtual Administrative Assistant from Philippines

Louiji P.

Mid-Level Virtual Administrative Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Louiji P. is a skilled Virtual Assistant and Customer Support Expert with over six years of experience providing remote administrative services. Proficient in tools such as Zendesk, Shopify, and Meta Business Suite, Louiji has excelled in delivering seamless technical support and reliable customer service across multiple channels. His work with a U.S.-based startup involved not only managing backend logistics but also creating Standard Operating Procedures that significantly enhanced workflow and supported business scaling. As a former Social Media Manager, Louiji developed content strategies that increased engagement and brand visibility through platforms like Facebook and Instagram. Additionally, his role at VXI Global Holdings saw him offer technical support for internet and cable services, with a focus on problem resolution and meticulous documentation. Consistently maintaining high standards of professionalism, he has been instrumental in fostering client satisfaction and ensuring smooth business operations.

Experience

  • Administrative Virtual Assistant

    SeatMate LLC · 2022 — 2025
    Provided comprehensive administrative and customer success support for a U.S.-based startup utilizing Meta Business Suite, managing various aspects like schedules and logistics. Developed targeted content strategies for social media platforms such as Facebook and Instagram, enhancing engagement and brand visibility. Created visuals using Canva while scheduling posts effectively to align with client objectives. Oversaw Facebook Ads campaigns, optimizing audience targeting and budget for enhanced performance.

  • Seasonal Customer Support

    LawnStarter US · 2022 — 2022
    Assisted U.S. customers with scheduling and billing inquiries pertaining to lawn care services. Managed multi-channel tickets via Zendesk, ensuring timely resolutions and thorough follow-ups. Functioned as a professional liaison, endorsing appropriate services to foster positive customer experiences.

  • Technical Support Specialist

    Full Potentials Solutions · 2021 — 2022
    Provided remote technical support for internet, phone, and cable services through various communication channels. Accurately diagnosed issues and guided customers through troubleshooting steps, escalating complex cases as necessary. Maintained documentation of all interactions to ensure service continuity and quality tracking.

  • Customer Support / Technical Support Representative

    VXI Global Holdings · 2019 — 2021
    Delivered technical support by addressing product and account inquiries for internet, phone, and cable services with an emphasis on first-contact resolution. Conducted follow-ups, updated customer records, and documented interactions while maintaining accurate call logs. Researched solutions efficiently to provide professional service that enhanced customer satisfaction.