Louirene J.
Senior Virtual Assistant - Customer Experience Specialist
Open to offersNew to PlatformAbout
Louirene C. is an experienced Virtual Assistant and Customer Experience Specialist with over ten years of proven success in sectors including non-profit, healthcare, customer service, education, and digital marketing. Based in Bacolod City, she has supported UK charity operations by managing administrative tasks, donation records, and email communications for Mercy Mission UK. At LaunchGood Inc., Louirene delivered results as a Sales Enterprise Representative and Email Campaign Manager, overseeing email management, campaign coordination, and CRM data integrity for client and fundraising projects. In the healthcare industry, she served as a Case Manager at Advanced Physical Medicine, streamlining patient care and legal communications. Previously, Louirene worked for TeleTech Bacolod, training agents and analyzing customer experience metrics, and she has also tailored English instruction for international students. Her advanced proficiency in data analysis and Google Apps reinforces her value in remote operational support.
Experience
Administrative Assistant
Mercy Mission UK · 2026 — 2026Issued donation receipts to donors accurately and in a timely manner. Reviewed impact reports for completeness and clarity while managing the email inbox to respond to inquiries. Assisted with the coordination of charity activities and documentation, maintaining proper filing of donor and organizational records, and supporting day-to-day administrative operations.Sales Enterprise Representative | Email Campaign Manager | Ads Admin Assistant
LaunchGood Inc. · 2025 — 2026Designed and executed email marketing campaigns aimed at driving engagement and sales. Managed client relationships to ensure satisfaction and retention while engaging potential charities and institutional partners through outbound calls to establish fundraising partnerships. Assisted in setting up and maintaining online advertising platforms, tracked campaign performance, and compiled data for reporting.Case Manager - Virtual Assistant
Advanced Physical Medicine · 2023 — 2024Coordinated patient care while monitoring patient progress and providing updates to legal teams. Efficiently managed email correspondence and client communication.Quality Specialist - Customer Experience
TeleTech Bacolod (CenturyLink HSI) · 2012 — 2023Evaluated agent performance against defined quality standards and provided coaching and training to enhance customer service delivery. Analyzed data to identify trends for improving customer experience while managing escalations and acting as a point of contact for feedback. Facilitated NPS performance sessions to achieve targets.Technical Support Representative
TeleTech Bacolod (CenturyLink HSI) · 2008 — 2012Delivered technical assistance and troubleshooting support, resolving customer concerns to enhance satisfaction. Consistently met and exceeded performance metrics.English Tutor
OK English Academy · 2007 — 2008Conducted personalized English lessons for international students and developed tailored lesson plans to meet individual learning needs.
Skills & Expertise
Education
- Bachelor in Elementary Education (Major in English)West Negros University · — — 2007
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