Louis O.
Mid-Level Youth Care Program Coordinator
Open to offersNew to PlatformAbout
Louis O. is a seasoned human development services worker with over eight years of progressive involvement in child and youth care through roles in both international and local NGOs. With a BA in International Relations and Diplomacy with Information Technology from Maseno University, he brings significant experience in child protection, safeguarding, and project cycle management in sectors including education, peacebuilding, and aviation ground services. At Kenya YMCA, he coordinated program strategy, managed branch databases, and organized empowerment projects. At SOS Children’s Villages Kenya, he oversaw the management of youth facilities and mentorship programs for over 130 youth nationwide. Experienced in case management and planning & budgeting, Louis facilitated training, managed data and reporting, and coordinated networks to promote youth development and community empowerment. Currently, Louis applies his customer service and operational support skills at Etihad Airport Services, handling guest services, baggage operations, and collaborating with multiple airline stakeholders, demonstrating data management and compliance with industry standards across diverse, high-accountability settings.
Experience
Guest Service Agent (GSA)
Etihad Airport Services-Ground · 2022 — PresentDelivered customer service by processing guest requests, inquiries, and complaints while ensuring satisfaction. Handled guest and baggage operations, providing check-in and flight information in compliance with quality standards. Collaborated with various stakeholder agents to facilitate smooth operations and timely boarding of guests while observing safety protocols. Addressed a range of service-related needs and escalated complex issues to specialized teams for resolution. Contributed to terminal operations by identifying opportunities for service improvements.Self-employment
null · 2020 — 2022Provided educational support for children and youth through virtual online platforms during the COVID-19 period.Branch Programs Coordinator
Kenya Young Men Christians’ Association (YMCA) · 2020 — 2020Engaged in planning and budgeting for program and administrative needs during project cycles. Coordinated the implementation of program strategies alongside board members and the national executive board. Updated the branch membership subscription database and monitored members' academic and social progress. Managed student placements into empowerment programs based on merit and interests. Designed and implemented empowerment programs for beneficiaries, coordinated training campaigns with partners, and improved thematic training materials. Maintained databases with program-related information and supported partnerships for program sustainability. Developed financial and program activity reports to comply with organizational policies.Youth Care Core Worker Coordinator
SOS Children’s Villages Kenya-Nairobi · 2014 — 2019Oversaw the management of the youth facility, ensuring safety and accountability for residents. Developed and executed various youth empowerment programs that addressed individual needs for personal growth. Facilitated internship opportunities through partnerships to enhance student exposure to the workplace. Conducted needs analysis for students to support their academic, social, physical, and spiritual development. Coordinated school placements for over 130 youth and maintained a database for tracking academic progress, devising strategic interventions. Promoted mentorship opportunities to foster holistic development among youth and participated in advocacy initiatives for youth empowerment. Handled planning and budgeting for the facility’s operational needs and established networks with relevant entities for youth development.Associate, Recruiting and Training
Bridge International Academies · 2013 — 2014Promoted children's rights to quality education while advocating for affordable education alternatives. Conducted the recruitment and vetting of qualified teachers within low-income communities. Directed training for assigned clusters of teacher trainees at training institutes. Provided human resources with timely updates on trainee progress and managed applicant database for effective shortlisting. Marketed Bridge Academies to parents and sensitized them about the importance of their involvement in their children's education.County Peace Data Analyst
National Steering Committee on Peace building and Conflict Management (NSC) · 2013 — 2013Educated communities on establishing a functional, gender-sensitive conflict early warning and response structure. Revamped existing Sub County Peace committees to foster sustainable advocacy for peace initiatives. Encouraged public-private partnerships among stakeholders to promote peace. Identified gaps in advancing peace processes and empowered local peace committees to address gender biases in their efforts. Enhanced documentation of peace initiatives to ensure accountability for gender awareness and conducted forums to gather insights contributing to peace sustainability.Rapporteur
Kenya Transition Initiative/Gulf Radio Community dialogues · 2012 — 2013Collected data from community members and prepared reports addressing factors contributing to political intolerance and conflict. Raised awareness on alternative dispute resolution mechanisms suitable for affected communities. Advocated for lawful behavior among communities during election periods and moderated public dialogues broadcast live on local radio stations.Brain Trust Coordinator
Kisumu Brain Trust Network under the Kisumu Medical and Education Trust’s (K-MET) Sisterhood for Change (SFC) Youth program · 2011 — 2012Trained adolescents in reproductive health, life skills, and economic empowerment within a girl-focused program. Coordinated activities of the alumni network to sustain peer mentorship and expand opportunities from both government and NGOs. Conducted baseline surveys to develop strategic action plans addressing challenges facing girls across three counties. Organized networks for organizations involved in girl child empowerment programs.
Skills & Expertise
Education
- BA. International Relations and Diplomacy with Information TechnologyMaseno University · 2007 — 2011
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