Louise M.
Senior Operations Manager
Open to offersNew to PlatformAbout
Louise M. is an accomplished Senior Operations Manager with over 8 years of experience in the realm of business operations and financial services. Her expertise spans leading day-to-day operations, managing financial budgets exceeding 500 million annually, and providing executive-level support, encompassing calendar management and stakeholder correspondence. Louise has developed proficiency in using Google Workspace, Microsoft Excel, Airtable, and SAP as well as AI tools like Claude and Zapier to streamline workflows. She has a proven track record of transforming ad hoc processes into repeatable systems, thereby reducing operational delays. Prior roles include Operations Manager at SM Supermalls, where she coordinated across five departments and administered tenant relations for over 250 accounts, and Tenant Relations Manager at Vista Mall, where she optimized document processing and supported multi-unit operational reporting. Her freelance ventures expanded her skills in social media management and administrative coordination, achieving significant improvements in client occupancy rates and engagement.
Experience
Senior Operations Manager
SM Supermalls · 2025 — 2026Oversaw daily operations for five departments, coordinating schedules and task assignments for alignment among 15 to 20 personnel. Managed communication among tenants, vendors, and internal teams for over 250 accounts, consolidating inquiries and tracking open concerns. Supported strategic asset management through oversight of a 500M+ annual revenue budget, ensuring financial accuracy and compliance while allocating expenses across departments. Maintained organized records and tracking systems for tenant and account information to keep data consistent.Tenant Relations/Operations Manager
Vista Mall · 2024 — 2025Developed documentation and tracking systems for more than 200 tenant accounts, ensuring accuracy and consistency of records. Digitized the permit and workflow processing, reducing processing time significantly. Coordinated interdepartmental communication on advisories, schedules, and tenant updates. Supported operational reporting and documentation for departments handling extensive administrative tasks. Supervised a team of four staff members, assigning tasks and monitoring their completion.Operations and Social Media Manager
Freelance · 2021 — 2023Oversaw commercial leasing operations workflows for client accounts, managing the process from inquiry to onboarding for over 100 clients. Enhanced client occupancy rates significantly within ten months while managing social media content across various platforms to increase engagement and improve client flow.Executive Assistant Operations
Freelance · 2018 — 2021Provided high-level administrative support, including calendar management and correspondence for various stakeholders. Organized documentation and tracking systems to ensure timely project delivery. Assisted in social media marketing, maintaining client brand engagement and online presence. Facilitated communication between clients and internal contacts to ensure prompt handling of requests.Financial Services Consultant
Wells Fargo Advisors · 2016 — 2018Managed customer communication through email and phone channels for Wells Fargo Advisors accounts, documenting concerns and resolutions. Maintained structured case records in internal systems, adhering to compliance requirements for sensitive information. Supported internal teams by performing accurate data entry and case tracking across multiple workflows.
Skills & Expertise
Education
- Bachelor in Banking and FinancePolytechnic University of the Philippines – Sta. Mesa · — — 2016
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