Loumel R.

Loumel Ryan C. G. is a seasoned Customer Support Team Lead with over nine years of dedicated experience in the BPO industry. Leveraging a robust background in technical support and customer service, Ryan has excelled in roles that demanded expertise in data management, compliance, and quality assurance. He has a proven track record of enhancing operational efficiency, resolving intricate tier 2 technical issues, and fostering a results-driven environment. During his tenure at Internet Brands – Nolo, he led a customer support team that consistently achieved KPIs and SLA targets, while also creating SOPs that streamlined team efficiency. His adeptness with CRM platforms, Microsoft Office, and process improvement methodologies has been instrumental in driving success. Additionally, Ryan's experience extends to managing data entry processes with precision, auditing customer records for accuracy, and maintaining compliance with legal guidelines. Holding a degree in Information Technology from Laguna State Polytechnic University, his technical acumen is further emphasized by his proficiency in documentation and quality audits.