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Lourence D. from Philippines

Lourence D.

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

John Kenneth G. is a highly organized and detail-oriented professional with a robust background in hospitality operations, particularly within cruise lines such as Adora Cruise Lines and Costa Cruise Lines. In his role as a Housekeeping Manager and earlier as a Chief Crew Housekeeper, John efficiently oversaw cleaning operations, ensuring cleanliness and exceptional guest satisfaction. His extensive career demonstrated his ability to lead, train, and supervise housekeeping staff, promoting teamwork and maintaining high service standards. As he transitioned into Virtual Assistant services, he expanded his proficiency in administrative support, scheduling, and workflow management. John is skilled in using Microsoft Office and company-specific software for documentation and data organization, showcasing his versatility and strong problem-solving abilities in high-pressure, guest-focused environments. Leveraging these skills, he now offers services including data entry, task coordination, and client communication.

Experience

  • Housekeeping Manager

    Adora Cruise Lines · 2022 — 2024
    Managed housekeeping operations to guarantee cleanliness, order, and outstanding guest satisfaction in all designated areas. Directed, trained, and oversaw housekeeping personnel, fostering teamwork and high service standards. Executed administrative tasks, documentation, and computer-based work utilizing company software and systems. Assessed inventory, addressed maintenance issues, and upheld housekeeping procedures to meet operational and brand excellence.
  • Chief Crew Housekeeper

    Costa Cruise Lines · 2004 — 2022
    Supervised daily housekeeping activities to maintain cleanliness, organization, and crew satisfaction on board. Assisted with administrative responsibilities, crew documentation, and inventory tracking, employing company software for reporting and documentation purposes.

Skills & Expertise

Education

  • Bachelor of Science in Civil Engineering (Undergraduate)
    MANUEL S. ENVERGA UNIVERSITY · 1999 — 2001
  • Food and Beverage Technology (Undergraduate)
    SOUTHERN LUZON POLYTECHNIC COLLEGE · 1997 — 1998

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