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Lourenze S. — Senior Operations Management Specialist from Philippines

Lourenze S.

Senior Operations Management Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Lourenze S. is an accomplished Operations Management Professional with over eight years of experience across the automotive and virtual business sectors. Having held pivotal roles such as Service Advisor at Kia Bacoor, Subaru Cavite, and BP Service Advisor/Estimator at Toyota Calamba Laguna Inc., Lourenze S. has demonstrated proficiency in SAP systems, complex project coordination, and financial oversight—including managing payroll and detailed sales reporting. As a Team Leader and General Virtual Assistant, he has led remote teams, driven workflow optimization, and facilitated business scalability. Lourenze S. is also skilled in client relations, ensuring high retention through proactive communication, and has managed high-value insurance claims as a primary liaison between customers and insurers. His expertise extends to social media strategy and digital asset creation for branding initiatives in the catering industry.

Experience

  • General Virtual Assistant (Team Leader)

    Freelance · 2025 — Present
    Managed a team of virtual assistants, overseeing operations and ensuring efficient task execution in a freelance environment.
  • Service Advisor

    KIA BACOOR / SUBARU CAVITE · 2022 — 2024
    Streamlined order fulfillment processes while directing staff activities to enhance business scalability. Managed payroll and prepared comprehensive sales reports for executive review. Acted as a primary consultant for clients, identifying and implementing business improvements. Maintained high-level client relationships through proactive communication and satisfaction management. Coordinated with technical teams to ensure timely delivery of services.
  • Social Media Marketing & Chat Support

    Aling Arlene’s Catering · 2022 — 2023
    Executed social media marketing efforts and provided chat support to enhance customer engagement and brand presence.
  • BP Service Advisor / Estimator

    TOYOTA CALAMBA LAGUNA INC. · 2018 — 2022
    Developed and executed social media content plans that aligned with branding strategies. Created professional marketing layouts and digital assets using Canva. Promoted to Lead Estimator due to technical expertise and attention to detail. Led the processing of insurance claims, serving as the main liaison between customers and insurance providers to facilitate approvals. Conducted thorough vehicle inspections and prepared detailed cost-benefit analyses for clients.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    Philippine Womens’ University (CDCEC-Calamba) · 2011 — 2015
  • Secondary School
    Calamba National Highschool · 2007 — 2011

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