Lourrann M.
Junior IT Operations Specialist
Open to offersNew to PlatformAbout
Lourrann M. is an aspiring IT professional based in Maranhão, Brazil, currently pursuing a degree in Systems Analysis and Development at UFBRA. With experience as a Systems Operator at Valid Certificadora Digital Ltda., Lourrann monitored and operated internal systems, ensured data integrity, maintained system security, and supported workflow organization within digital certification and IT operations. Earlier, at Atento Brasil S.A. in the customer service sector, Lourrann provided support to both B2C and B2B clients, focusing on sales and problem resolution through inbound and outbound communication. Lourrann possesses hands-on competencies in system operations, process management, troubleshooting, and has acquired advanced skills in Microsoft Office through formal coursework. Additionally, Lourrann has a foundational understanding of HTML and CSS from academic studies.
Experience
Systems Operator
Valid Certificadora Digital Ltda. · 2025 — 2026Monitored internal systems and operational processes while ensuring system security, data integrity, and access control. Executed operational routines emphasizing efficiency and accuracy, identified and resolved operational issues, and maintained logs and documentation of activities and incidents. Supported both workflow organization and system processes.Customer Service Representative
Atento Brasil S.A. · 2016 — 2018Provided customer support for both individuals and businesses in B2C and B2B contexts. Managed inbound and outbound calls with a focus on sales and problem resolution, assisted in customer acquisition and retention strategies, and developed skills in communication, negotiation, and teamwork.
Skills & Expertise
Education
- Systems Analysis and Development (In Progress)UFBRA
- High School DiplomaC.E. Benedito Fontes
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