Love N.
Mid-Level Operations & Executive Support Specialist
Actively lookingNew to PlatformAbout
Love N. is a seasoned Operations & Executive Support Specialist with over four years of experience in operations coordination and executive support across multiple industries. She has demonstrated expertise in supporting founders, executives, and remote teams, with a strong focus on optimizing CRM administration, customer engagement, and workflow management. Her proficiency with tools like HubSpot, Jira, Airtable, and Google Workspace has been instrumental in process improvement and business growth. At ALWSA, she serves as an Operations Support Manager, coordinating operational workflows and enhancing stakeholder engagement for events, significantly improving participant onboarding processes. Previously, she managed task scheduling and client communication at Itmed Interactive, ensuring operational efficiency. Additionally, her role as a Virtual Assistant at DB Recruitment involved managing executive schedules and conducting robust customer outreach. Her foundation in history and international relations from Abia State University further underpins her strong analytical and organizational skills.
Experience
Operations Support Manager
ALWSA · 2025 — PresentCoordinated operational workflows throughout the pre-event, live event, and post-event phases, ensuring effective stakeholder engagement. Managed communications for participants and awardees while overseeing logistical operations and collaboration with event planning teams. Designed onboarding systems for participant registration and awardee shortlisting, enhancing workflow structure. Supported the onboarding and coordination of over 200 participants and 35 awardees through effective operational processes. Identified and executed process improvements to enhance internal coordination and task management.Client Support & Operations Coordinator
Itmed Interactive · 2024 — 2025Coordinated task scheduling and provided internal workflow support across remote teams to ensure operational efficiency. Managed ticket creation, tracking, and escalation using Jira to facilitate issue resolution and cross-team collaboration. Supported internal onboarding processes and maintained operational documentation to improve team alignment and process consistency. Handled client communications across multiple channels, ensuring prompt responses and issue escalation when required. Maintained and updated technical documentation and FAQs for DOCSERA to enhance customer support and user experience.Virtual Assistant/ Appointment setter (Remote)
DB Recruitment · 2024 — 2025Managed executive calendars for multiple time zones, coordinating meetings, preparing materials, and significantly reducing scheduling conflicts. Conducted targeted outreach to existing platform customers through phone, email, and chat, averaging 50 outreach attempts weekly. Prepared client materials and reports while ensuring timely communication of action items. Maintained accurate CRM activity in HubSpot, logging all interactions and creating a custom dashboard for tracking demo bookings. Collected customer feature requests and collaborated with company teams to prioritize these requests.Operations & Executive Support Specialist
Digital IT · 2018 — 2025Managed executive calendars, successfully reducing scheduling conflicts through proactive planning. Conducted customer outreach through phone, email, and chat, maintaining a high volume of touchpoints weekly to support engagement initiatives. Prepared reports and meeting materials, ensuring timely follow-up. Ensured CRM accuracy by logging interactions and updating records in HubSpot. Built a custom HubSpot dashboard to improve visibility of demo bookings and customer engagement metrics. Collected and prioritized customer feedback while collaborating with internal teams for enhancements. Implemented streamlined task tracking and file management systems, contributing to improved productivity.
Skills & Expertise
Education
- Bachelors of Art (BA) in History and International RelationAbia State University
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