Loveleah M.

Leah Mae D. is an experienced Virtual Assistant with a background in customer support, administrative assistance, and team leadership across sectors including business process outsourcing and junk removal services. At iQor Holdings Inc., she served as a Team Lead, supervising 20 agents and overseeing call monitoring, KPI tracking, and performance reporting. As a Quality Analyst, she audited daily calls to uphold quality and compliance standards, while her tenure as a Customer Service Representative involved managing inbound and outbound calls, addressing email inquiries, and processing refunds. At Junk Teens Junk Removal, Leah Mae D. was responsible for setting client appointments, managing communications through multiple channels, and supporting daily operations. She applies advanced proficiency in CRM platforms, MS Office, and Google Workspace to efficiently handle backend tasks and ensure seamless customer experiences.