Lovely N.

I bring 3+ years of combined experience in customer service, lead generation, sales support, architecture, construction coordination, and administrative work. I’ve handled 100+ U.S. customer inquiries daily, generated and qualified U.S. mortgage leads, maintained CRM records, and supported residential projects through documentation, permits, contractor coordination, quotations, reports, and follow-ups. I’m organized, detail-oriented, dependable, and comfortable working independently. I communicate professionally, learn new tools and processes quickly, and take ownership of tasks from start to finish. My goal is to make your day-to-day operations easier by keeping information organized, following up consistently, communicating clearly with clients and stakeholders, and making sure important tasks don’t get overlooked. I bring a practical combination of customer service, administrative, research, coordination, and construction-related experience that I can apply to support your busines

• Architectural Apprentice

  ACon Architects & Builders · 2024 — 2026
  Coordinated architectural drawings, project documents, and client requirements across over 15 project deliverables, ensuring organized documentation through all project stages. Managed interactions with 3-5 contractors and suppliers to track information, schedules, and site activities while facilitating project progress. Assisted in the delivery process of a residential and a mixed-use project from design to supervision, managing documentation and project follow-ups. Reviewed project documents weekly for accuracy to support timely coordination and limit information gaps.

• Chapter Secretary

  United Architects of the Philippines-Graduate Auxiliary (Camarines Chapter) · 2024 — 2025
  Organized chapter communications and meeting schedules while managing administrative activities using Google Workspace and Microsoft Office. Ensured meeting minutes, correspondence, and reports were accurately maintained through Google Drive and Microsoft Excel for easy access. Monitored action items and coordinated follow-ups among officers and members, promoting the timely execution of chapter initiatives. Arranged administrative logistics for chapter events while maintaining precise records.

• Customer Sales Representative (CSR)

  Digital Minds Inc. · 2023 — 2023
  Generated and qualified 5-10 U.S.-based mortgage leads daily, documenting customer needs for sales follow-up. Conducted daily follow-ups with over 30 prospective customers through outbound calls and CRM systems while maintaining detailed customer records. Recognized for top sales performance, achieving a title of Top Agent of the Month for three consecutive months.

• Customer Service Representative (CSR)

  Sutherland Global Inc. · 2019 — 2019
  Managed more than 100 U.S.-based customer inquiries daily related to wireless accounts, billing, plan updates, and technical support, maintaining a professional level of communication. Verified and updated over 20 customer accounts each day using CRM systems while ensuring compliance with service procedures.

• Naga City Youth Official (CYO)

  Youth Department Head Counterpart-City Abattoir Office · 2018 — 2019
  Organized and maintained departmental records, financial documents, and project proposals using Microsoft Office to ensure accessible documentation. Coordinated departmental activities and citywide youth initiatives, working closely with city personnel and fellow officials to support effective planning and execution of assigned projects.

• Bachelor of Science in Architecture

  Bicol State College of Applied Sciences and Technology · 2019 — 2024