Lovely J.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Lovely Joy J. is an experienced Enterprise Customer Service Representative and Virtual Assistant with a background spanning logistics, construction, travel services, restaurant management, and financial services. Her expertise includes efficiently managing inbound and outbound call handling, email and chat communication, and coordinating with internal departments and third-party vendors to resolve intricate client issues for companies such as Stallion Express, Advocate Construction, Ibex Global Inc (FedEx), and ePerformax (PayPal). In the travel industry, Lovely Joy J. crafted personalized itineraries and managed travel bookings, while in hospitality, she led team training and operational oversight. She also possesses strong data entry and financial acumen acquired through her roles supporting transactions, client confidentiality, and logistics. Her multifaceted experience is grounded by a vocational Associate Degree in Hospitality and Restaurant Services.
Experience
Enterprise Customer Service Representative
Stallion Express · 2025 — 2026Managed phone calls, emails, and chat inquiries while coordinating with the warehouse team about package statuses. Addressed general service inquiries and resolved various issues.Virtual Assistant
Advocate Construction · 2024 — 2025Handled inbound and outbound calls to address inquiries and follow up with clients. Coordinated communication with third-party vendors for issue resolution and managed SMS, chat, and email contacts from clients. Maintained ticket tracking, completed data entry, and filed reports while utilizing Google Calendar for resource scheduling.Premier Customer Care Specialist
Ibex Global Inc (FedEx) · 2023 — 2023Addressed email requests and inquiries from VIP customers, providing personalized support and resolving complex concerns effectively. Collaborated with internal teams to fulfill customer needs.Subject Matter Expert
ePerformax (PayPal) · 2020 — 2023Served as a project manager, providing expertise and direction on specialized tasks while working with cross-departmental teams to resolve complex issues.Travel Consultant
EGY Travel and Tours · 2017 — 2020Conducted customer consultations to understand travel preferences and financial needs. Created tailored travel itineraries, booking flights, accommodations, and other related services.Manager
Bo’s Coffee · 2015 — 2017Trained new employees on operational and customer service protocols, ensuring quality standards were met. Supervised a team of baristas and staff, managing customer interactions professionally.Customer Service Representative
Ibex Global Inc (FedEx)Assisted customers in tracking shipments, offering updates on delivery statuses, and addressing potential delays. Worked alongside sales, transportation, and warehouse teams to ensure customer satisfaction.Customer Service Representative
ePerformax (PayPal)Supported customers with financial services, assisting in transactions such as fund transfers, deposits, and account modifications while adhering to privacy and legal regulations.
Skills & Expertise
Education
- Associate Degree in Hospitality and Restaurant ServicesSTI - West Negros University · 2013 — 2015
- Secondary levelSum-ag National High School · 2010 — 2011
- Secondary levelAklan Catholic College High School · 2008 — 2010
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