Lovely D.

Lovely D. is an accomplished Customer Service Representative with proven experience in the banking, healthcare, and food service industries. At Genpact, she balanced risk while resolving disputed bank transactions, leveraging CRM software and case management systems. At Optum Global Solutions, she assisted customers with insurance claims, resolved escalated concerns, and verified patient eligibility, maintaining accurate healthcare records. As a Medical Billing Representative at Valor Global Inc., she managed healthcare revenue cycles, handled claims submission, and ensured timely billing to insurance companies and patients. In previous roles at Alorica and Macdonald, she executed retention strategies and managed customer transactions. Lovely D. is adept at problem solving and quality assurance, contributing to improved customer satisfaction and operational accuracy across diverse business domains.