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Lovely M. — Junior Social Media Manager from Philippines

Lovely M.

Junior Social Media Manager

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Lovely Mae A. is an accomplished professional with a background in Information Technology from the University of Cebu. She served as a Customer Service Representative at Concentrix, managing the Google account from July to October 2023 and again in 2024, where she excelled in handling subscription inquiries, enhancing customer retention, and troubleshooting issues. Later, as a Social Media Manager & Graphic Designer at King & Fifth from March 2025 to July 2026, she effectively managed content on Facebook and Instagram, designed branding materials, and repurposed TikTok videos for marketing campaigns. She is skilled in HTML, CSS, and JavaScript, bolstered by certifications like IT Passport and achievements such as the University of Cebu UI/UX Intercampus Champion in 2024.

Experience

  • SOCIAL MEDIA MANAGER & GRAPHIC DESIGNER

    King & Fifth · 2025 — 2026
    Manages and schedules content for Facebook and Instagram using Meta Business Suite. Engages with the community daily and creates visually appealing graphics, edits product photos, and designs logos for branding. Edits and repurposes TikTok videos for social media marketing.

  • CUSTOMER SERVICE REPRESENTATIVE

    Concentrix - Google Account · 2024 — 2024
    Handles subscription inquiries and drives retention by effectively communicating subscription benefits. Provides full support, including troubleshooting for accounts, devices, and service-related issues.

  • CUSTOMER SERVICE REPRESENTATIVE

    Concentrix - Google Account · 2023 — 2023
    Assists with subscription inquiries and promotes additional products. Helps retain customers by highlighting subscription benefits while providing support for troubleshooting account, device, and service issues.

Skills & Expertise

Creative DesignerCraigslist ExpertPackaging DesignerVirtual Project AssistantCopywriterPresentation DesignerShort-Form Video and Social MediaProduct DesignVideo EditorSocial Media MarketingGraphic DesignVirtual AssistantSocial Media Community SpecialistCustomer Service RepresentativeGraphic DesignerPersonal AssistantProduct DesignerSocial Media Management

Education

  • Bachelor of Science in Information Technology
    University of Cebu - Main Campus · 2021 — 2025
  • Technical Vocational Livelihood - Information and Communications Technology
    Asian College of Technology · 2019 — 2021
  • Special Program in the Arts
    Don Vicente Rama Memorial NHS · 2016 — 2019

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