lovielyntorralba

PROFESSIONAL SUMMARY Dynamic and creative Social Media Content Creator, Video Editor, and Chat Support Specialist with a proven track record of driving engagement across YouTube, TikTok, Facebook, and Instagram. Expert in crafting high-retention short-form vertical videos (Reels, Shorts, TikTok) and long-form YouTube content. Adept at managing online communities, boosting customer satisfaction through real-time chat support, and converting viewers into loyal customers. Content Creation & Strategy: Short-Form Video Production (TikTok, IG Reels, FB Reels, YT Shorts), YouTube Channel Management. Video Editing: Cutting, Pacing, Color Grading, Captions/Subtitles, Sound Design, Motion Graphics. Customer & Chat Support: Live Chat Engagement, DM Management, Inbound Support, Community Management, Lead Qualification. Tools & Platforms: CapCut, AI editor, Canva, Photoshop, Meta Business Suite, YouTube Studio / Telegram/ X-Twitter

• Social Media Content Creator & Video Editor | Remote

  Freelance · 2022 — 2026
  Conceptualize, script, film, and edit 15-20 high-quality short-form videos per month for TikTok, Instagram Reels, Facebook Reels, and YouTube Shorts. Utilize advanced editing techniques (fast pacing, engaging hooks, dynamic captions, and trending audio) to increase overall organic engagement. Manage end-to-end YouTube production, including long-form video editing, strategic title creation, and high-click-through-rate (CTR) thumbnail design. Monitor social media analytics to optimize posting schedules and content formats based on audience retention data.

• Chat Support Specialist| Remote

  Freelance · 2021 — 2022
  Managed real-time customer inquiries via live chat, Instagram DMs, Facebook Messenger, and email, maintaining a 90% satisfaction rating. Engaged with followers in comment sections to build brand loyalty, boost community sentiment, and drive secondary algorithmic reach. Handled inbound product/service questions, resolved complaints efficiently, and guided prospects through the sales funnel. Collaborated with the marketing team to relay frequent customer feedback and pain points for future content ideas. TECHNICAL SKILLS & TOOLS Video Editing: CapCut (Desktop/Mobile), Ai editor , Veo Editor, Gemini Ai. Graphic Design: Canva, Adobe Photoshop (Thumbnails, Carousels, Stories). Social Management: Meta Business Suite, TikTok Creator Center, YouTube Studio

• Bachelor of Industrial Technology (Mechanical Technology)

  Batangas State University · 2010 — 2014
• High School Diploma

  Batangas National High School · 2006 — 2010
• Elementary Education

  Batangas City East Elementary School · 2000 — 2006