Lowelyn T.
Mid-Level Customer Service and Outbound Sales Specialist
Open to offersNew to PlatformAbout
Lowelyn L. is a seasoned Customer Service Professional with over 18 years of experience in the BPO industry. Currently serving as a Customer Service Representative at AFNI Philippines, she excels in managing inbound calls for a US-based account, focusing on accurate resolutions and maintaining high customer satisfaction scores. Her role requires proficient use of internal CRM systems, and she has been recognized for her reliability and professionalism. Previously, at IBEX Global, she was an Outbound Sales Specialist, where she consistently surpassed sales targets, earning the distinction of being a top performer in the 2013 AIMIA account. In this role, she utilized her consultative selling techniques to effectively enhance sales conversion rates and ensure client satisfaction, all while maintaining precise records in CRM systems. Lowelyn's educational background includes a Bachelor of Science in Tourism from Negros Oriental State University, further underpinning her engaging communication skills and customer-oriented approach.
Experience
Customer Service Representative
AFNI Philippines · 2017 — PresentHandled inbound customer calls for a US-based account, providing prompt and precise resolutions to inquiries, complaints, and account-related matters. Met daily call quality metrics, including CSAT scores and First Call Resolution rates. Processed customer data and service requests accurately using internal CRM systems. Managed escalated calls professionally, transforming negative experiences into positive outcomes. Maintained comprehensive knowledge of products, services, and policies to ensure accurate information was shared. Worked collaboratively with teammates and supervisors to promote best practices and enhance team performance.Outbound Sales Specialist
IBEX Global · 2011 — 2016Executed sales calls targeting potential and current customers to promote products and services across various campaigns. Surpassed monthly sales quotas, contributing to revenue growth. Established rapport with customers through consultative selling techniques, enhancing conversion rates and repeat business. Preserved accurate records of customer interactions and sales outcomes in the CRM database. Engaged in product training and team briefings to stay informed about campaign updates and compliance.Customer Service Representative
ePLDTVentus · 2005 — 2006Provided inbound customer support, addressing service inquiries and troubleshooting requests. Maintained consistent service quality in a fast-paced call center, adhering to strict protocols and service level agreements. Demonstrated effective communication and listening skills to resolve customer concerns on the first contact.
Skills & Expertise
Education
- Bachelor of Science in TourismNegros Oriental State University · — — 2002
Photos
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