Loyd M.
Mid-Level Customer Service and Documentation Specialist
Open to offersNew to PlatformPortfolios
About
Loyd Mart L. is an experienced Customer Service Representative and Documentation & Import Releasing Officer with a background spanning the BPO and logistics sectors. At Transcom and VXI Global Holdings, he delivered customer support via inbound and outbound calls, consistently achieved performance metrics, and drove outbound sales through effective deal-closing and client retention strategies. Loyd’s tenure at LEV Transport Trade and Service focused on import documentation, ensuring customs compliance, and streamlining workflows to enhance operational efficiency. Known for maintaining accurate recordkeeping and supporting seamless office operations, he has been formally recognized for his persuasive communication and mentoring within high-volume service environments.
Experience
Customer Service Representative
Transcom · 2025 — 2026Managed client accounts by resolving issues efficiently and empathetically, engaged in outbound sales initiatives including upselling and cross-selling, and negotiated with customers to secure closed deals and bolster retention. Collaborated with colleagues on process improvements while upholding performance metrics in customer satisfaction and sales.Customer Service Representative
VXI Global Holdings · 2021 — 2025Delivered inbound and outbound customer support, assisted clients with inquiries and troubleshooting, and promoted products and services to drive sales growth. Fostered customer satisfaction and loyalty, while supporting team success by sharing best practices and offering peer mentorship.Documentation & Import Releasing Officer
LEV Transport Trade and Service · 2019 — 2021Oversaw import documentation and compliance with customs regulations, monitored shipments, and coordinated with logistics partners for timely release. Maintained accurate records and implemented process improvements to reduce delays and enhance workflow.
Skills & Expertise
Education
- Bachelor of Science in Customs AdministrationHoly Cross of Davao College · — — 2019
- High School DiplomaMahayag National High School · — — 2015
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