Luana S.
Junior Sales Development Representative
Open to offersNew to PlatformAbout
Luana S. is a results-driven professional based in Brazil, known for her expertise in customer service, sales, and lead qualification, particularly within the aesthetic clinic industry. Currently serving as an SDR and appointment setter since 2025, Luana effectively manages and qualifies leads through platforms like WhatsApp and Kommo CRM, converting them into in-person consultations while organizing appointment calendars for aesthetic procedures. Previously, from 2022 to 2025, she supported dental and aesthetic procedures as a dental assistant at New Clinic Saúde Beleza, providing comprehensive patient support and overseeing clinic operations. Earlier in her career, from 2019 to 2021, Luana excelled as a sales representative at Arrais e Grocoski Insurance Consulting, focusing on customer relationship management and sales closure. She is currently advancing her academic background by pursuing a Bachelor’s Degree in Biomedicine.
Experience
SDR / Appointment Setter
Aesthetic Clinics · 2025 — PresentHandled lead management and follow-up processes via WhatsApp and CRM systems, while qualifying potential clients for aesthetic procedures. Scheduled consultations, organized appointment calendars, and utilized Kommo CRM for pipeline management and sales follow-ups. Maintained scheduling spreadsheets and client records, collaborating with marketing teams to enhance lead quality and campaign outcomes.Dental Assistant & Aesthetic Procedures Support
New Clinic Saúde Beleza · 2022 — 2025Prepared rooms and materials needed for dental and aesthetic procedures, providing assistance during the procedures. Administered patient support and guidance while managing scheduling and clinic support activities. Ensured sterilization and organization of dental equipment, maintaining a well-ordered clinic environment and offering an empathetic approach to patient interactions.Sales Representative
Arrais e Grocoski Insurance Consulting · 2019 — 2021Engaged in customer service and relationship management while presenting various products and services to clients. Supported the sales process through closing sales and effectively organizing daily operational tasks.
Skills & Expertise
Education
- Bachelor's Degree in BiomedicineInstitution not specified
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