Lucas J.
Junior Technical Support Specialist
Open to offersNew to PlatformAbout
Lucas G. is a seasoned Technical Specialist with proven expertise in customer service and digital strategy within the FMCG and financial services industries. He excelled as a Specialized Support Representative at Apex América, managing critical operations for major clients such as Arca Continental, Coca-Cola, Telecom, and Visa. Lucas supported global distributed teams, maintained high service standards, and consistently achieved a 95% CSAT rate while handling 50+ technical tickets daily with a 90% First Contact Resolution. His skill set includes SEO optimization, community management, and the use of advanced digital tools for remote collaboration. Lucas ensures operational efficiency and compliance with international quality standards, adapting seamlessly to both US EST and European CET time zones.
Experience
Specialized Support Representative
Apex América (Account: Arca Continental / Coca-Cola)Provided comprehensive technical and operational support for Arca Continental, a prominent Coca-Cola bottler in Argentina. Engaged in direct communication with global Coca-Cola teams to implement processes and address requirements, ensuring alignment with international performance standards. Oversaw high-priority corporate accounts, which included telecommunications and financial services sectors. Managed over 50 technical tickets daily, achieving a 90% First Contact Resolution. Maintained a high Customer Satisfaction score while complying with the response times mandated by Coca-Cola’s quality standards. Operated entirely in a remote capacity, showcasing effective use of distributed collaboration tools.
Skills & Expertise
Education
- Technical DegreeEscuela De Educación Técnica N33 "Director Carlos Silva" · — — 2019
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