Lucille L.
Mid-Level Client Liaison Officer
Open to offersNew to PlatformAbout
Lucille L. is an accomplished Client Liaison Officer with a proven track record at Liberty Group Limited from July 2022 to August 2025. In this role, she excelled in stakeholder management, taking personal ownership to exceed customer expectations by efficiently coordinating with corporate and maintenance staff to provide accurate solutions. Her responsibilities included managing hospitality expectations, liaising with Facilities Management, and overseeing floor operations such as booking boardrooms and organizing catering. Prior to this, Lucille honed her technical skills as a Support Desk Engineer at SYNAQ, where she managed email access administration, created tickets on Freshdesk, and ensured effective communication through platforms like Slack. Her background in business communication is supported by her education in Graphics & Web Design from College Campus and a course at Wits Digital. Lucille's ability to balance complex technical issues with client-centric solutions illustrates her dedication to delivering high-quality service in the IT domain.
Experience
Client Liaison Officer
Liberty Group Limited · 2022 — 2025Monitored client satisfaction through follow-up to address client concerns. Conducted research and addressed issues raised by clients. Coordinated with corporate and maintenance staff to provide timely responses. Managed hospitality expectations and personal service to exceed customer satisfaction. Liaised with Facilities Management for fault reporting and improvements. Handled client queries and directed additional issues to appropriate resolution channels. Managed bookings for boardrooms and organized catering services to ensure timely delivery. Conducted daily surveys for feedback on service quality, catering, and facilities. Oversaw Outlook Diary Management.Support Desk Engineer
SYNAQ · 2015 — 2017Provided first-line remote and telephonic administration for Zimbra Webmail. Logged and created tickets in Freshdesk CRM. Managed email access and utilized basic SMTP protocols along with messaging security technologies. Established effective working relationships with cross-functional teams. Researched, diagnosed, troubleshot, and resolved customer issues. Monitored platform usage and alerts with Nagios. Adhered to escalation procedures for unresolved problems. Documented knowledge through tech notes and articles for the knowledge base. Monitored spam activities using internal systems via Slack. Demonstrated troubleshooting skills for SecureMail.
Skills & Expertise
Education
- Business CommunicationWits Digital · 2018 — Present
- Graphics & Web DesignCollege Campus · 2006 — 2007
Interested in this professional?
Sign in as an employer to save this profile or invite Lucille L. to a job.
Sign in as an employer