Lucky U.
Junior Non-Voice Customer Service Representative
Open to offersNew to PlatformAbout
Lucky U. is a detail-oriented and reliable Non-Voice Customer Service & Administrative Support specialist with expertise in managing email and chat support for e-commerce clients. In their role as a Freelance Customer Service Representative from February to June 2024, they excelled at resolving order issues and inquiries with a fast average response time and ensured data accuracy by updating customer records in CRM systems. Lucky also contributed to process improvement by developing an FAQ reference sheet to minimize escalations. Further showcasing their versatility, they served as a Data Entry Clerk handling large volumes of product and customer data with precision from September to December 2024, consistently meeting quotas. As a Virtual Assistant from January to April 2025, Lucky demonstrated exceptional skills in task management, calendar scheduling, and client communication, leveraging tools like Google Workspace and Microsoft Office to streamline administrative tasks and maintain efficient digital operations.
Experience
Virtual Assistant
null · 2025 — 2025Oversaw the management of client email inboxes, organized appointments, and created daily task lists. Performed administrative duties including report preparation, digital file organization, and record maintenance to facilitate smooth daily operations. Acted as the initial point of contact for client inquiries, providing prompt and professional written responses.Customer Service Representative – Non-Voice
null · 2024 — 2024Resolved customer inquiries through email and live chat for an e-commerce client, addressing order issues, refunds, and product-related questions while maintaining a fast average response time. Updated customer records and order details in the CRM system, ensuring documentation accuracy for each interaction. Developed a FAQ reference sheet to streamline responses to common questions, which helped reduce repeat escalations.Data Entry Clerk
null · 2024 — 2024Input and organized extensive amounts of product and customer data into spreadsheets and internal databases with a high degree of accuracy. Conducted quality checks by cross-referencing entries with source documents to identify and correct errors prior to final submission. Managed to meet daily and weekly data entry quotas consistently while keeping a low error rate.
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