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Lucy M. — Senior ICT System Administrator from Kenya

Lucy M.

Senior ICT System Administrator

Kenya 6+ years
Open to offersNew to Platform
Languages
English
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About

Lucy M. is a Senior ICT Officer and System Administrator with over 15 years of experience supporting enterprise IT environments, primarily in the financial and dairy industries. At Finnlemm Sacco in Nairobi, she leads IT infrastructure management, ensuring high system availability and robust network security. Lucy oversees database administration using Microsoft SQL Server and supports ERP systems such as Microsoft Dynamics NAV and Great Plains. Her responsibilities include overseeing business continuity via secure backup and disaster recovery strategies, implementing cybersecurity controls, and coordinating vendor relationships and ICT budgeting. Earlier in her career at Spinknit Dairy, she supported SQL reporting and provided multi-tier help desk support for ERP and hardware systems. Certified in Cisco Networking, Data Privacy, and Fraud Risk Management, Lucy brings expertise in IT governance, risk management, and remote systems support.

Experience

  • ICT Officer

    Finnlemm Sacco · 2017 — Present
    Managed IT infrastructure to support enterprise-wide systems and users. Designed and executed secure backup strategies with offsite storage, alongside disaster recovery planning. Oversaw database administration to ensure system availability and optimal performance. Conducted ICT risk assessments while managing cybersecurity controls and business continuity strategies. Directed IT projects, handled vendor negotiations, and planned the ICT budget. Delivered remote user support and resolved system issues across various departments.

  • System Administrator

    Finnlemm Sacco · 2007 — 2017
    Administered servers, networks, and enterprise systems to achieve high availability. Controlled user access, monitored system performance, and ensured security compliance. Installed, configured, and maintained necessary hardware and software systems.

  • Knowledge Analyst / Help Desk Support

    Spinknit Dairy · 2005 — 2007
    Executed SQL queries to generate management reports and provided Tier 1 and 2 technical support for ERP and hardware issues.

Skills & Expertise

System AdministrationIT and NetworkingCustomer ServiceData Entry SpecialistBookkeepingDatabase Administration

Education

  • Diploma in Institute for the Management of Information Systems
    Institute for the Management of Information Systems (IMIS) · 2001 — 2002
  • Certificate in Information Technology
    Institution not specified · — — 2000

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