Lucy L.
Mid-Level Hospitality Operations Specialist
Open to offersNew to PlatformPortfolios
About
Lucy L. is an accomplished hospitality professional with extensive experience in the Cook Islands and Fiji. She excelled as an All Rounder at both Edgewater Resort and Spa and Club Raro Resort, where she handled duties in waitressing, housekeeping, kitchen, and laundry services. At Bergman and Sons Cook Islands Pearls, she serves as a Domestic Housekeeper, safeguarding residential property standards and managing household operations. Her meticulous approach also saw her thrive as a Food & Beverage Attendant at the Radisson Blu Resort, providing exceptional service and ensuring dining standards. Adept in roles across housekeeping at Hilton Fiji Beach Resort and Spa and Sofitel Fiji, Lucy consistently maintained high cleanliness and guest satisfaction standards. Her professional journey is complemented by her certifications, including Safe Food Handling and supervisory training, equipping her with comprehensive competencies essential for operations in the hospitality industry.
Experience
Domestic Housekeeper
Bergman and Sons Cook Islands Pearls · 2024 — PresentEnsured cleanliness and maintenance of two private residential properties. Conducted laundry and ironing for clothes and linens, ran errands to facilitate smooth household operations, and attended to housekeeping tasks at the main shop in Avarua multiple times weekly. Provided daily care for three residential cats, including feeding and companionship, as well as babysitting during family visits.All Rounder (Waitress, Housekeeping, Kitchen & Laundry)
Edgewater Resort and Spa, Cook Islands · 2023 — 2024Engaged with customers in a professional manner during fine dining and casual meal services. Maintained high housekeeping standards and carried out laundry duties including washing, drying, and sorting. Assisted with kitchen tasks when required and utilized comprehensive knowledge of menus and services to aid both customers and team members.All Rounder (Cashier, Waitress, Housekeeping & Laundry)
Club Raro Resort, Cook Islands · 2022 — 2023Managed cash register operations, processed cash and card payments, issued receipts, and provided change. Delivered exceptional customer service while engaging patrons through active listening. Conducted suggestive selling to promote additional sales, trained new staff on procedures, and collaborated with team members to ensure efficient daily operations.Food & Beverage Attendant / In Room Dining Attendant
Radisson Blu Resort, Denarau Island Fiji · 2017 — 2020Welcomed guests professionally and maintained presence during meals to address food and beverage requests. Provided responsible service of alcohol and upheld cleanliness and safety in dining areas. Followed restaurant standards while assisting with maintaining and preparing dining settings and collaborated with kitchen staff for meal orders.Housekeeping Room Attendant
Hilton Fiji Beach Resort and Spa, Fiji Islands · 2012 — 2014Adhered to established cleaning protocols, performing tasks like vacuuming, mopping, dusting, and sanitizing surfaces. Inspected rooms to ensure compliance with cleanliness standards and interacted with guests during cleaning. Organized daily cleaning schedules and utilized safe practices in handling chemicals and equipment.Housekeeping Room Attendant
Sofitel Fiji, Fiji Islands · 2011 — 2012Maintained high cleanliness standards as per hotel protocols by executing various cleaning tasks including vacuuming and mopping. Inspected rooms for quality assurance and engaged with guests during service. Managed daily cleaning schedules and ensured the proper use of cleaning substances and equipment.
Skills & Expertise
Education
- Certificate in Supervisor and Leadership SkillsUniversity of the South Pacific Lautoka · 2020 — 2020
- Certificate in Accommodations and HousekeepingFiji National University · 2013 — 2013
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Lucy L. to a job.
Sign in as an employer